Patient Relations

The foundation of Mercy Medical Center is its commitment to provide outstanding quality care and services to all our patients. Integral to assuring excellent quality care is our emphasis on patient safety and patient satisfaction. When you stay at Mercy Medical Center, your health and comfort is our first concern. Some 1,700 employees, some of whom you may never meet, will have their attention focused on you. We hope your hospital stay will be as pleasant as possible.

The staff of the Patient Relations department is available to assist you with any concern or issues you may have. We are also available to provide an explanation of the Patient's Bill of Rights, Health Care Proxy/Advance Directive or language/interpretative services. The Patient Relations Department can be reached at 516 705-1319.

After discharge you may receive one of the following questionnaires concerning your hospital stay at Mercy Medical Center:

• By telephone or mail: A Patient Satisfaction Survey from PressGaney Associates
• By telephone: A Patient Satisfaction Survey from HealthStream Research

Please complete the survey to the best of your ability. We value your honest appraisal of the services and care you receive while a patient here, and will use this information to improve the quality of care we deliver.